Tui Releases Update on the Resumption of Travel and Cancellations

As part of a continuing evaluation of operations, Tui has provided an update on the resumption of travel.

The UK’s largest airline expects to restore service to Dubrovnik, Split, and Pula in Croatia on 1st August, 2nd August, and 3rd August, respectively.

From 27th July, Chania in Crete and La Palma will be available.

However, vacations to Canada, Kenya, Seychelles, and Tobago have been canceled owing to persistent travel uncertainties (non-Tui flights). Until 31st July, Greece (Halkidiki, Kefalonia, Preveza, Samos, Santorini, Thassos), mainland Spain (excluding Alicante and Malaga), and Morocco (Agadir).

Tui lakes and mountains tours to Switzerland on non-Tui flights are still on hold until 1st August, to Bourgas, Bulgaria, until 8th August, and to Italy on non-Tui flights until 10th August.

Aruba, Florida, Mexico (Cancun), and Turkey, as well as Austria, Slovenia, India, Indonesia, Maldives, Mauritius, Sri Lanka, Tanzania, Thailand (Phuket), UAE, and the United States, have all been canceled till 15th August. (non-Tui flights)

Until 4th September, no flights will be available to Cape Verde, Costa Rica, Cuba, Dominican Republic, Egypt, Mexico (Puerto Vallarta), or Tunisia, and until 31st October, no flights will be available to Bulgaria (Varna), Girona, Malta, Montenegro, or Italy (Sicily, Sardinia, Calabria).

Non-Tui flights are currently available to the green destinations of Madeira, Malta, Porto Santo, and Antigua, as well as Barbados, Gibraltar, Grenada, Iceland, and Jersey.

Ibiza, Majorca, Menorca, Corfu, Crete (Heraklion), Cyprus (Larnaca and Paphos), Fuerteventura, Gran Canaria, Jamaica, Lanzarote, Kos, Alicante, Malaga, Marrakech in Morocco, Portugal, Rhodes, Skiathos, St Lucia, Tenerife, and Zakynthos are among the amber list locations.

Tui stated, “We are continually reviewing our holiday program and cancellations in line with government updates every three weeks.

“We won’t take any customers to red destinations or those which require quarantine on arrival unless this can be foregone by a Covid test.

“If we need to cancel holidays because of updated government guidance, or after reviewing our holiday programme, we will contact customers and aim to give at least seven days advance notice. 

“These customers can request a full cash refund, or to change to a later date or alternative holiday with a booking incentive.

“We know some customers may be unsure about travelling this summer, so to offer continued flexibility and reassurance, fee-free changes can be made up to 14 days before travel for customers due to depart up to and including 31 October.”